Assistant Director of Family Engagement
Company: Hireology
Location: Weymouth
Posted on: January 26, 2023
Job Description:
The Assistant Director of Family Engagement supports the
Director of Family & School Involvement in enrolling new and
returning Sylvan students. The Assistant Director also liaises with
the Sylvan Contact Center to manage leads, complete follow-up tasks
for booked appointments, and offer feedback to the Contact Center
team to improve the customer experience for new families. The
Assistant Director also carries out organizational tasks for the
Sylvan Learning centers owned and operated by Unlocked Learning
LLC. While some tasks may be completed remotely, the Assistant
Director must work at their nearest Sylvan center in Weymouth, MA;
Brookline, MA; Portsmouth, NH; or Salem, NH for at least one
scheduled day each week.ESSENTIAL ASSISTANT DIRECTOR JOB
FUNCTIONS
- Updates the CRM and Google Calendar daily to show available
appointment slots for new families.
- Enters appointments booked through the center website and
Contact Center into Google Calendar and Dynalist. As needed, closes
redundant appointment slots to avoid double booking.
- Completes all "welcome" tasks for booked appointments,
including texts, emails, and, as needed, calls.
- Follows up on assessments and conferences that need
rescheduling.
- Conducts enrollment conferences, welcome conferences, and
center visits.
- Prepares enrollment conference materials as requested.
- Listens to Contact Center recordings on a weekly basis.
Escalates service or other issues to the Sylvan Contact Center
team.
- Attends monthly Contact Center meetings.
- Makes outbound care calls, including "warm transfer" care calls
for leads that do not book.
- Monitors the centers' incoming text messages and emails and
responds appropriately. Creates and assigns action items as
needed.KNOWLEDGE AND SKILLS REQUIRED
- Four-year degree or equivalent required.
- One to two years of sales and/or customer service experience
required.
- One to two years teaching experience preferred.
- Strong customer service, interpersonal, and communication
skills; outgoing, people-oriented approach.
- Proven ability to manage multiple tasks and be flexible.
- Ability to work collaboratively; strong team player.
- Experience using Microsoft Office, G-Suite applications, Zoom,
and other standard business applications used by the Center.
- Knowledge of tablet computers preferred.
- Ability to occasionally lift and/or move up to 10 pounds
(in-center only).
- Mondays-Thursdays): 9:30am-2:30pm OR 2:30-7:30pm (combination
of early and late days)The above statements are intended to
describe the general nature and level of work being performed. They
are not intended to be a complete list of all job responsibilities
or skills, knowledge, and abilities required.Apply for Assistant
Director of Family Engagement First name Last name Email address
Phone number I would like to receive updates about my application
via SMS Address (optional) City (optional) State/Province Were you
referred by anyone? Yes No Please add your resume 10MB limit; .pdf,
.doc, and .docx file types are accepted. ATTACH FILE Please add
your resume 10MB limit; .pdf, .doc, and .docx file types are
accepted. Timeframe to start new position (optional) What is your
earliest available start date? Education Highest level of education
completed (optional) Other Information Why do you think this
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Keywords: Hireology, Weymouth , Assistant Director of Family Engagement, Executive , Weymouth, Massachusetts
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