Site Manager-1

Company: South Shore Health System
Location: Weymouth
Posted on: May 20, 2023

Job Description:

Site Manager- Health Express Urgent Care, Weymouth page is loaded Site Manager- Health Express Urgent Care, Weymouth Apply locations Weymouth, MA time type Full time posted on Posted 22 Days Ago job requisition id R-12360 If you are an existing employee of South Shore Health then please apply through the internal career site. Requisition Number: R-12360Facility:LOC0010 - Health Express-Weymouth330 Washington Street
Weymouth, MA 02188
Department Name: HXP Urgent Care Weymouth Status: Full time Budgeted Hours: 40 Shift: Day (United States of America)The Site Manager is responsible to support the individual center with day to day operations. Duties include staff scheduling, payment reconciliation, patient customer service, maintain supply levels and oversee general site cleanliness and appearance.ROLES AND RESPONSIBILITIESPATIENT REGISTRATION

• Greets patients and office visitors in a pleasant and professional manner
• Uses appropriate and professional behavior with all patients and all incoming calls
• Obtains relevant medical and demographic information at window
• Answers questions and gives information directly or via the telephone within the limits of knowledge and medical practice policies
• Registers patient into computer system
• Verifies insurance, if workers comp case gets authorization to treat and claim number
• Ensure that all patients have a known mechanism to pay their bills
• Works with Billing agent to update and correct entered dataLEADERSHIP
  • Ensures an outstanding and competitively distinct patient journey
  • Actively utilizes and coaches the behaviors and characteristics the company has identified and
  • communicated as critical to building a high performance team
  • Creates clinic culture and maintains a highly motivated work environment by communicating
  • regularly in a positive, motivating manner
  • Celebrates and recognizes Clinic efforts and results
  • Identifies leadership talent and develops employees
  • Involves entire team in Clinic event organization, encouraging initiative and ownership
  • Ensures Clinic policies are understood and consistently followed - champions change
  • Learns and leverages best practices to drive resultsTRAINING & DEVELOPMENT
    • Encourages continuous learning and growth with all Clinic team members
    • Develops future leaders through providing development plans minimum once per year
    • Ensures clinic team is trained effectively or recommends additional training to ensure success
    • Shares best practices/ideas for increasing patient experience/operational efficiency with head officeOPERATIONS AND SERVICE EXCELLENCE
      • Actively participates in the staffing of the clinic team
      • Measures and tracks client satisfaction and responds appropriately
      • Handles and tracks patient correspondence and outcome
      • Measures, tracks and celebrates success
      • Implements best practices that support both the brand and the patient journey
      • Respects client privacy
      • Ensures adequate staffing of the clinic maintaining a schedule that supports the business. This
      • includes, having a balance of opening, closing and weekend shifts.
      • Maintain clinic standards, ensuring the clinic is clean neat and organizedPROFIT FOCUSED AND REPORTING
        • Helps develop then meet/exceed budget guidelines by clinic for controllable expenses
        • Verifies and completes time sheets
        • Ensures patient payments are recorded, accounted for and deposited as per policy
        • Ensures daily, weekly, and monthly operating paperwork is accurately completed and reported
        • Completes weekly inventories
        • Creates schedules that optimize client service and manages labor costs
          • Finds replacements for call-outs
          • Tracks results daily, weekly and identifies trends in order to ensure the right staffing
          • Builds community partnerships and linkagesEDUCATIONAL & EXPERIENCE REQUIREMENTS
            • Post high-school education ie: College, University or Specialist Degree
            • Minimum of 3 years' experience in a clinical environment
            • Previous successful clinic-level management experience is preferred
            • Excellent communication, interpersonal, and motivational skills
            • A proven ability to teach, coach, and direct
            • Understanding of customer service oriented organization is a must
            • Intermediate knowledge of Microsoft applications (Word, Excel, Project, PowerPoint)QUALIFICATIONS
              • Excellent customer service skills
              • High attention to detail and accuracy;
              • Must be self-sufficient, reliable and autonomous
              • Excellent communications skills (written/verbal) and interpersonal skills
              • Demonstrated organizational ability and follow-through
              • Proven ability to work in a fast paced, dynamic environment
              • Creative thinker/ability to resolve critical problems
              • Target oriented and believe and actively practice team work
              • Work varied hours/days to perform functions of the position
              • Ability to work independently REQUIRED AVAILABILITY May be required to work a rotating schedule as the department requires. This includes evenings, holidays, on-call and weekends Responsibilities if Required: Education if Required: License/Registration/Certification Requirements: About Us South Shore Health is a not-for-profit, charitable health system offering primary and specialty care, hospital care, home health and community care, emergency and urgent care, and preventative and wellness services. We are the largest independent health system in Southeastern Massachusetts. -South Shore Health brings together like-minded people who work "As One" toward a common goal of providing exceptional care the people of our region deserve. We unite top-caliber talent, technology, and service with the wishes and personal needs of patients and their families to develop individualized treatment plans.

Keywords: South Shore Health System, Weymouth , Site Manager-1, Executive , Weymouth, Massachusetts