Company: South Shore Health
Posted on: February 9, 2024
The Manager, Systems and Server is primarily responsible for
various aspects of IT infrastructure including planning,
architecting, organizing, implementing, supporting and monitoring
the data center operations, maintenance of all hardware and
software and its supporting infrastructure, overseeing the
technical infrastructure as it relates to the data center or cloud
platforms, desktop and server virtualization, server hardware,
e-mail environments and other infrastructure components that
provide service capability to the Health System, under the
direction of the Chief Technology Officer. This will be a hands-on
leadership role that will be involved in planning, will lead
various transformative systems and data center and virtualization
initiatives (redesign, infrastructure upgrades, new build outs),
tactical in nature, that will address the most important challenges
including scalability, stability, and an increasingly complex
virtual and high performing compute and electronic communications
Lead and deliver large scale and complex data center, systems and
virtualization project engagements that identify, design, and
implement creative business and technology solutions for the
Responsible for managing projects, annual maintenance / support
agreements, and other operational expenses to budget.
Manage relationships with key IT partners, including outsourcing
Involved in the definition of requirements and high level design
for implementation of vendor system.
Work closely with senior IT Leadership and internal/external
customers to deliver best-in-class systems and storage operations
and support, including definition/ongoing reviews of SLA/OLAs.
Embrace and/or adopt industry best-practices in IT operations and
support processes (e.g., Set direction for the team to define and
implement new or existing policies and procedures to support the
Health System network and telecom requirements.
Collaborate with Information Security Officer (ISO) to ensure
adherence to information security policies, guidelines and
standards are met.
Coordinate shift, and on-call resources, ensuring any issues
escalated to the team are serviced with in a timely manner.
Manage colleagues, including supervision, scheduling, and colleague
development, evaluation, and performance management.
Architect, implement and support highly available Virtual Server
Architect, implement and support highly available Virtual Desktop
Architect, implement and support highly available Data Center and
Manage server administration (user accounts, security policies,
compliancy and reporting).
Manage procurement, installation/configuration, and maintenance of
all server hardware.
Present various solutions related to the design, development,
implementation, and operations of server and systems, including
proactive monitoring, tuning, and upgrades of systems for optimal
Manage the deployment, monitoring, maintenance, development,
lifecycle, upgrade, and support of systems and data center
Provide technical and project management to all systems and server
initiatives ensuring their successful completion.
Author and review business cases, requirements, SOWs, RFPs, and
other system acquisition artifacts.
Ensure maintenance of systems and server infrastructure software,
firmware and operating system updates.
Deliver and report on metrics to assess capacity of systems /
server operations and service levels.
Assess, communicate, and prioritize operational risks to systems
and server services.
Responding to inquiries from colleagues, administrators, service
providers, site personnel and outside vendors, to provide technical
assistance and support.
Troubleshooting systems hardware and software applications, data
center and hybrid cloud systems to resolve operational issues and
Bachelor's degree in computer science, Information Technology or
other technical field preferred. Incumbents who not hold degrees
may qualify if they have achieved applicable certifications and/or
requisite work experience in training.
Minimum Work Experience
- 2 - 3 years demonstrating progression in Leadership and
- Experience managing, implementing and administering Enterprise IT
data centers, systems, servers and related infrastructure in a
Certification in OS and Virtualization technologies (Windows, Linux
OS administration, Microsoft platform administration technologies,
server and desktop virtualization technologies). Microsoft (MCSE),
VMware (VCP), Citrix (CCEA/CCEE/CCIA) are preferred.
ITIL, Lean, or Six Sigma Training or experience preferred.
Demonstrated success developing and leading a high performance IT
team, and raising the maturity level of the function.
Advanced knowledge and experience with VMware ESX/vSphere and
Citrix virtualization products and hypervisors.
Advanced knowledge and experience with Microsoft Windows Server,
Redhat Linux, Exchange Server, and Active Directory
Advanced knowledge and experience with data center class, hardware
server equipment, including Cisco UCS or HP server blades.
Advanced knowledge of data center technologies and environments,
including data center UPS systems, and F5 or Citrix NetScaler load
Experience with use of application, system, and other performance
analysis and monitoring tools.
Strong communications skills including the ability to build
relationships and effectively communicate with project teams and
key clinical stakeholders, including business services, nurses and
Flexible team player with strong project management and
organizational skills with ability to establish and achieve goals
and maintain timelines.
Keywords: South Shore Health, Weymouth , Server/Manager-In-Training, Executive , Weymouth, Massachusetts
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