Consumer Experience Strategy Lead/Associate Director
Company: Sanofi
Location: Cambridge
Posted on: April 19, 2024
Job Description:
Consumer Experience Strategy Lead /Associate Director -US /
Cambridge (U.S.) / Bridgewater (U.S.) -Purpose & Context -
- Sanofi is a leading pharma company under deep digital
transformation in its different engagements with patients,
customers, employees, and stakeholders.--- -
- The Consumer Experience (CX) Strategy lead provides the
end-to-end consumer experience strategy and digital solutions for
Sanofi patients, customers, and staffs to work seamlessly and
easily across products and services within its ecosystem while
aligning with the product roadmap, needs of users, market
customers, and technical frameworks. -
- You develop CX strategy to differentiate and deliver innovative
digital solutions that will make health care more accessible, more
integrated and more reliable for users in collaboration with cross
functional teams and other key stakeholders.---You will identify
and set CX strategy, envision complex CX ecosystems, and inspire
teams to push the boundaries of what's possible.---Your success
will see your strategies being the lighthouse for the projects you
are working on. -
- CX is a new function within Sanofi, and the work will require
evangelization, delivery, and high adaptability to change. This new
team entails project management, research, design (visual and UX),
prototyping and strategy. -
- In alignment to our digital transformation, Sanofi Digital
launched major strategic initiative in 2023: Biologics x AI
Moonshot ("BioAIM"), in collaboration with Large Molecule Research.
This is positioned to be a unique data-driven team, with expertise
in AI platforms, data engineering, ML operations, data science,
computational biology, CX, strategy, and beyond. We are working as
one to identify, design, and scale state-of-the-art AI capabilities
targeted to truly transform how we research biologics. As a CX
Strategy Lead, you will play a key hands-on role as an extension of
the BioAIM team. - -Responsibilities -
- Deliver and execute CX strategy across digital products for the
organization, with a major focus on the BioAIM program as defined
above: define plans, principles, based on research and insights and
measurement frameworks -
- Ensure CX Strategy and deliverables meets agreed upon
milestones, mitigating risk and maximizing process efficiency
-
- Work closely with direct and indirect team members to define,
document, share and maintain our overall user experience strategy,
rollout, and operations for Sanofi products and digital solutions
-
- Reallocate resources appropriately to deliver on priorities
under tight deadlines; - -
- Mentor, share and empower the team to stay informed of changes
in the industry, constantly learn and grow as a CX Strategist
-
- Embody excellence in consumer experience at all level and
influence product and service strategy direction -
- Be a hands-on contributor to the BioAIM program, and
accountable to key deliverables and outputs as part of the team's
front-end/CX pod ---- -
- Conduct relevant UX research that involves a mix of discovery
research to inform the CX and product strategy and concept /
usability testing research to inform design development and
execution - - - - -
- Be an influential leader representing CX Strategy across the
business and corporate, including product and service development
functions:--- -
- Integrate CX Strategy within the Consumer Experience and
digital development process and be an advocate for CX within
Digital, partner organizations and stakeholder groups -
- Affect deep levels of change in terms of how CX functions with
its peers in Global Business Units, R&D, Corporate and
Engineering - -Knowledge, Skills & Abilities -
- Strong analytical skills with ability to absorb qual and quant
data in order to synthesize key challenges or learnings. -
- Strong communication and presentation skills to convey
recommendations efficiently -
- Strategic planning for CX: Recognized ability to draw plans
from assessment based on product roadmap, team maturity, existing
knowledge gaps, business priorities. -
- Strong business acumen, with ability to understand value
generation and business modelling -
- Digital product management skills: Deep understanding of what
makes a digital product, with notions of agile, CX, in order to be
best advice to Digital product owners -
- CX Measurement frameworks knowledge and practice, both in qual
and quant, to set up measure of efficacy. -
- International experience, with understanding of cultural
sensitives as the role is global -
- High EQ to manage different stakeholders within the
organization and understand how to bring them along. - -Key
Qualifications------ -
- Preferred qualifications include a bachelor's degree, master's
degree, or MBA in a relevant field, along with substantial work
experience in Design and Human-Computer Interaction (HCI) -
- 10 years of hands-on CX/UX strategist at a large global
enterprise experience, agency, consulting or Start-up/scale-up is a
must, in the context of digital product or software design. -
- 3+ years in UX research is a must, preferably in a consulting
or large corporate environment -
- Advanced knowledge of UX research methods (quantitative and
qualitative) and the ability to guide teams to apply research
findings/insights within the product development -
- Solid understanding of how to create, measure and refine
consumer experience strategy based on user research, human factors,
customer feedback and market data -
- Iterative design process and design sprint experience a must -
- Embody a strong and effective user's point of view inside the
organization. -
- Understanding of scientific software and research scientist as
end-users -
- Familiarity and knowledge of biology, life sciences and
scientific terminology. Background degree in scientific discipline
e.g. biology, bioinformatics, or life sciences or ability to
understand basic scientific terminology related to large molecule
research is preferred. -
- Familiarity and knowledge of AI/machine learning. - -
- Experience working with complex platform/digital products with
backend/back office systems -
- English communication skills on a professional level (verbal
and written) for candidates out of USA - -Desired traits--- -
- You are a vibrant and engaging storyteller with strong business
communication and presentation abilities---to all levels of the
company -
- Agility, Decisiveness, Resilience, Transparent Communications,
and Openness with strong attention to details -
- Comfortable with change and ambiguity: you are naturally
confident in a shifting world. -
- You bring the ability and interest to help lead cultural shifts
in the organization including---Digital transformation -
- You have an intellectual curiosity that inspires others around
you -
- Culturally curious, you are willing to work in an international
environment. -Sanofi Inc. and its U.S. affiliates are Equal
Opportunity and Affirmative Action employers committed to a
culturally diverse workforce. All qualified applicants will receive
consideration for employment without regard to race; color; creed;
religion; national origin; age; ancestry; nationality; marital,
domestic partnership or civil union status; sex, gender, gender
identity or expression; affectional or sexual orientation;
disability; veteran or military status or liability for military
status; domestic violence victim status; atypical cellular or blood
trait; genetic information (including the refusal to submit to
genetic testing) or any other characteristic protected by law. -
#GD-SA - -#LI-SA -At Sanofi diversity and inclusion is foundational
to how we operate and embedded in our Core Values. We recognize to
truly tap into the richness diversity brings we must lead with
inclusion and have a workplace where those differences can thrive
and be leveraged to empower the lives of our colleagues, patients
and customers. We respect and celebrate the diversity of our
people, their backgrounds and experiences and provide equal
opportunity for all.
Keywords: Sanofi, Weymouth , Consumer Experience Strategy Lead/Associate Director, Executive , Cambridge, Massachusetts
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