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Experienced Auto Glass Installation Technician Trainee

Company: Safelite Autoglass
Location: Weymouth
Posted on: January 13, 2022

Job Description:

You've probably never thought about working with vehicle glass for a living -- you're not alone! Our everyday heroes come from all sorts of backgrounds, many of which have little (or no) mechanical experience. If you're naturally curious and have a customer service mindset, we'll teach you the rest.

At the front line of the Safelite experience, the Auto Glass Technician is an entrepreneurial, hands-on professional that leverages their Safelite training, industry-leading tools and technology to complete repairs, replacements and recalibrations in the shop and on the go with our Mobile Glass Shop offerings.

What You'll Get

  • Competitive weekly pay and bonus opportunities
  • Paid time off, holidays, paid volunteer days and a belief in work-life balance
  • 401(k) plan with company matching to build your nest-egg
  • Up to $5,250 annually in tuition reimbursement
  • Paid training and all the tools and resources you'll need to be successful
  • An actual marketplace to meet your health, wealth, life and legal needs - https://www.safelitebenefits.com
    What You'll Do
    • Provide all vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop in the most efficient manner, focusing on safety, quality and exceptional customer service.
    • Provide Advanced Driver Assistance Systems (ADAS) recalibration services using Safelite's tools and processes.
    • Proficiently operate Safelite's tools and technologies, including: True Seal, Ezi-Wire, Glass Table System (GTS), work order and customer administration systems, and Safelite's handheld Mobile Resource Management (MRM) technology.
    • Safely and professionally operate a company fleet vehicle to and from customer locations throughout the workday.
    • Communicate with all scheduled customers in-person, via text, and on the phone; present, promote and sell Safelite promotional items to customers.
    • All other duties as assigned.
      What You'll Need
      • High School Diploma/GED/Equivalent required.
      • Valid state-issued driver's license required.
      • Safelite SafeTech certification required.
      • The ability to operate a Safelite van, following all safety, cleanliness policies, traffic laws, and maintain a safe driving record.
      • Flexibility with hours and days trained/worked, as workloads fluctuate.
      • Comfort working outside in a variety of weather conditions.
      • Present a professional appearance and wear personal protective equipment.
      • Physical requirements: lifting and carrying up to 75 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.
        Your Rights: To review and consider your application, Safelite Group collects personal information. To understand what is collected and why, review the Applicant Privacy Notice presented during your online application. We value our diverse workforce and we're proud to be an equal opportunity employer. We don't discriminate based on any characteristic protected by local, state or federal law. Upon request and consistent with applicable laws, we'll provide reasonable accommodations to individuals with disabilities need assistance in the application/hiring process.

        Notification to Agencies: Safelite Group does not accept and will not pay commissions for unsolicited resumes or outreach from third-party recruiters or agencies. Absent a signed MSA and approval from Talent Acquisition to submit resumes for a specific requisition, we will not approve payment to any third party for hires made.

        Find a career. Gain a family.

        Safelite will be unlike any place you've ever worked. (This won't be just the daily grind!) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to have a happy work/life balance.

        Essential Activities
        • Professionally install vehicle glass by using the Safelite Way of Fitting processes.
        • Skillfully deliver all Safelite services without assistance at a Safelite Shop or Mobile Glass Shop in the most efficient and timely manner focusing primarily on safety, quality, and exceptional customer service.
        • Deliver work orders, customer administration and customer communication through the Safelite handheld Mobile Resource Management (MRM) technology.
        • Expert use of vehicle glass tools including our True Seal, Ezi-Wire, and Glass Table System (GTS).
        • Safely and professionally operate a company fleet vehicle to and from customer locations throughout the workday.
        • Mentor, train, and assist other Technicians on a daily basis.
        • Communicate clearly and effectively with all scheduled customers using various forms of technology, including but not limited to in-person, texting or phone call conversations.
        • Ability to recalibrate Advanced Driver Assistance Systems utilizing Safelite tools and processes.
        • Professionally install power window regulators and replace side and back window glass.
        • Have an advanced mechanical aptitude with the ability to demonstrate and share extensive knowledge of the Safelite Way of Fitting with your team.
        • Ability to adjust to changes in schedule and work diligently and effectively with Customer Advocates and Dispatch to ensure customers are assisted in a timely manner.
        • Ability to cut flat glass and install as needed.
        • Provide customers with status updates for each repair or replacement scheduled.
        • Begin each day successfully by adhering to our daily Check-In Check-Out process.
        • Present, promote and sell Safelite promotional items to customers.
        • Report any unexpected damage, accidents, injuries, or incomplete jobs to Store Manager or Quality Manager immediately.
        • Undertake any other duties given to you by Safelite Management.
          • Have 3+ years of equivalent experience preferred
          • Consistently exceed productivity, NPS and quality standards
          • Follow Safelite policies and procedures on every job
          • Fulfill all physical requirement of the job, including, but not limited to:
          • Ability to lift and carry up to 75 lbs. for short periods multiple times a day
          • Maintain adequate range of motion in upper extremities (shoulder, arm, elbow)
          • Ability to work at elevated heights
          • Remain on your feet for extended periods of time
          • The ability to operate a commercial vehicle safely and courteously, adhering to all Company policies and procedures relating to safety. This includes obeying all traffic laws and regulations and maintaining a valid driver's license with a driving record that falls within the Company requirements
          • Follow Safelite's policy on Personal Protective Equipment (PPE) for all equipment, including but not limited to safety glasses, cut resistant gloves, uniform, approved footwear, arm sleeves and nitrile gloves while working in the course and scope of your employment with Safelite
          • Safely handle sharp tools and razor blades while working with and around hazardous chemicals
          • Ability to remain flexible with hours and days trained/worked as workload fluctuates due to frequent changes in customer and business demands.
          • Work, collaborate effectively and assist other Technicians and leadership on a daily basis
          • Work in extreme temperatures
          • Maintain a professional appearance as well as maintenance and cleanliness requirements on Company vehicles
          • Exhibit self-motivation with organizational and time-management abilities
          • Complete all assigned training and certifications within the allotted timeframe
          • Comply with hiring requirements and drug screens per company policy
          • Ability to work independently with minimal supervision
            Apply now!

            We're known as an auto glass company. That's the focus of what we do. But we're much more -- we're a growing and evolving service brand. And what really makes us unique is our people. Because at our core, we're a People Powered organization -- and our people come first and our culture matters. We'll help you find a fulfilling career path and encourage you to have a life. Let us be the best place you'll ever work.

            by Jobble

Keywords: Safelite Autoglass, Weymouth , Experienced Auto Glass Installation Technician Trainee, Hospitality & Tourism , Weymouth, Massachusetts

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