Technical Support Specialist

Company: Electroswitch
Location: Weymouth
Posted on: August 5, 2022

Job Description:

Electroswitch, located South of Boston, is currently seeking an experiences technician to join our IT/IS department. This position will be responsible to perform technical support duties relating to the company---s computer, network, telephone and office systems. Requires proficiency with a wide variety of hardware and software. ESSENTIAL RESPONSIBILITIES: Serve as Help Desk support specialist providing hardware and software support for a host computer IBM and Microsoft based Servers, a local and wide area network, Windows based PC---s, phone and voice messaging systems, and office equipment. Assist end-users in local and remote locations. Initiate follow-up with appropriate person(s). Provides accurate and efficient service to end-users. Monitors the host system---s job message and output queues part-time Servers messages, error logs and overall operation on a daily basis. Coordinates the Help Desk activities and Provides first level provides support for operational and user questions/problems which includes hardware and software. Provides resolution and/or recommendations to the Supervisor. Print and distribute reports, and forms and related paperwork as required. Maintain system backups including schedules, logs, storage and procedures per department procedures. Administers Network functions on the local and wide area network. Provides operational and technical support for end-users. Configures and troubleshoots computer networks. For complex problems, confers with internal and external technical support for resolution. Generate proper documentation for next each occurrence of said each problem using a Call Log. Installs, upgrades and configures network file and print serving and security on the file servers. Provides phone system support including administration, security, moves-adds-changes. Analyze and resolve problems. Research new features, test and implement if appropriate with necessary approvals. Seek assistance/guidance from Supervisor when needed. SECONDARY RESPONSIBILITIES: Back-up old data and purge/reorganize system files per schedule or as required. Monitor and report inventory on all computer forms and supplies to supervisor. Assist with computer and telephone cabling and configuration as required. Develop and maintain documentation for systems and procedures as necessary. Administer security on host system Servers, PC---s, network, telephone and office equipment. Record logs and report distribution procedures and all other pertinent documentation. Maintain training and reference material library. Apply software updates/fixes to various systems, as required. Perform minor programming modifications and database queries, as requested. Assist with end-user training and instruction on all systems equipment. Serve as a team member on various company, department and user projects. Perform other duties as assigned or as may be necessary. DESIRABLE QUALIFICATIONS: To be eligible for this position, candidates must posses an Associate---s degree in Computer Science, Technical Training or equivalent job experience with three to five years or more experience in the field. Electroswitch offers a competitive benefits package that includes a 401k plan with a company match. Electroswitch is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Accommodations will be provided to enable persons with disabilities to participate fully in the interviewing and hiring process. Should accommodations be needed please contact our Human Resources department.

Keywords: Electroswitch, Weymouth , Technical Support Specialist, IT / Software / Systems , Weymouth, Massachusetts