Patient Access Coordinator (Full-Time)
Company: South Shore Health
Posted on: May 3, 2021
Job Description SummaryUnder the guidance and direction of the
Patient Access Supervisors, employees in this position are the
initial point of contact for patients entering the Health System
for care. This role requires exceptional customer service skills,
the ability to maintain the highest level for professionalism with
each interaction, and ability to support those with diverse
cultural needs . This role supports multiple technical tasks needed
to ensure patients are appropriately identified, registered ,and
scheduled for their care needs.Job Description1. Can function with
ease in all areas of Patient Access Department.a. Meets department
standard of 98% accuracy rate rate when identifying, scheduling,
andregistering patients.b. Able to collect 30% of eligible
copayments.c. Monitors and manages workflow as directed in the
health system's EHR.d. Displays an understanding /sensitivity to
each patients unique cultural needs. Demonstrates independence,
proficiency, and accuracy with all scheduling and registration
processes ensuring all regulatory and compliance requirements are
maintained.2. Coordinates Bed Placement Activities.a. Collaborates
with Patient Flow Facilitators and Nursing Leadership to prioritize
appropriate location of care. Has knowledge of patient precautions
and infections before a patient can be placed on a nursing unit.b.
Monitors bed occupancy within the hospital and maintains
appropriate bed numbers based on nursing staff.c. Acts as a point
of contact for attending physicians on all Pedi, Elective
Pre-operative and Chemotheraphy patients needing admission to the
hospital and collaborates placement with appropriate nursing
units.d. Reviews elective surgical procedure schedule to assure
appropriate ulization of patients and placement to speciality
Nursing floors.e. Coordinates and collaborates with Patient Flow
Facilitator, ACC, Case Managers and ED Nursing Leadership to
monitor patient flow barriers,patients level of care and accuity,
inorder for patient to be placed on appropriate nursing unit.f.
Acts as a key contact for Physicians and Nursing staff on patient
information and placement.3. Floor Manager/Emergency Department.a.
Monitors bed request.b. Assembles necessary paperwork to include
federal and state regulated documents.c. Enforces physician
suspension list.d. Supports patient arrival for care ensuring
patient are identified, registered, and regulatory needs are met
and maintained.e. and support patient flow during system downtimes
that require using manual processes.4. Manage Death Processa.
Completes accurate Death Certificate Worksheet.b. Upon notification
of death, places call to State Medical Examiner for Emergency
Department deaths.c. Monitors and communicates with New England
Organ Bank for release or donation following Federal Law and
Regulations.d. Assures death certificate is completed accurately
100% of the time.e. Chart review of all deaths for match of date
and time of death and medical legal status Under M.G.L. C 38, 3.f.
Releases to Funeral Directors per Mass General Laws.5. Embraces
technological solutions to work processes and practices.a. Able to
function using department computer programs, including
Internal/External websites.b. Able to function and have a complete
understanding of computer downtime process.c. Able to review,
analyze, and act upon insurance eligibility system responses.d.
Manage own API (timecard) system.6. Fosters a "Culture of Safety"
through personal ownership and commitment to a safe environment.a.
Adheres to patient identification policies/procedures.b.
Understands individual roles/responsibilities during hospital codes
(e.g. Code Disaster, Code Red).c. Adheres to universal precautions
and respiratory etiquette guidelines.d. Demonstrates completion of
NIMS 100 training.7. Scheduling and registration role.a.
Effectively manages scheduling requests. Ensuring patients are
properly identified in the health systems EHR and scheduled to
appropriate appointment type.b. Able to accurately and
independently schedule required appointment typesc. Accurately
schedules, cancels, reschedules, and manages waitlist for
designated areasd. Works independently to complete daily
assignmentse. Completes with 98% accuracy all required registration
items included but not limited to, alldemographic requirements,
patient identification practices, scanning and photographing
ofrequired patient information, interpreting and leveraging
insurance eligibility systems to ensure appropriate insurance
coverage for patient care, leverage financial counseling teams as
neededf. Able to accurately check patients in for elective,
emergent, and urgent careMinimum Education - PreferredHigh school
diploma preferred, two (2) years of college preferred.Minimum Work
ExperienceMinimum one (1) year admitting experience to become
proficient.Computer experience required. Strong telephone and
interpersonal communication skills. Demonstrated skills in customer
service. Knowledge of medical insurance. Able to demonstate problem
solving and critical thinking skills.
Keywords: South Shore Health, Weymouth , Patient Access Coordinator (Full-Time), Other , Weymouth, Massachusetts
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