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LOC0001 - 55 Fogg Road55 Fogg Road Weymouth, MA 02190
Security Public Safety
Night (United States of America)
Under the immediate direction of the Manager and/or Supervisor
of Security & Public Safety, provides protective services to the
South Shore Hospital community in a professional and supportive
manner. Performs a variety of security and safety related functions
focusing on the protection of patients, visitors, employees,
medical staff, volunteers and Hospital assets.
- Conducts proactive patrols (patrols with a purpose) of the
Hospital campus, including parking lots and satellite
a. Identifies security vulerabilities, safety hazards and
violations of Hospital policy. Takes immediate correction action to
mitigate the vulnerability or hazard, if possible. Collaborates
with other departments to either mitigate or resolve, if warranted.
Reports deficiencies to Supervisor/Lead Officer, and documents via
an incident report or work order for required follow up and
b. Inspects perimeter doors, offices, suites, patient care
areas, satellite buildings and other locations to assure that areas
are secured in accordance with scheduled closings and department
polices and procedures.
c. Provides escorts to patients, visitors, staff and others in
conformance with established procedures.
d. Enforces Hospital smoking policy while on patrol.
e. Assures that all employees and other appropriate members of
the Hospital community are in possession of a Hospital
identification badge and that it is clearly visible. Consistently
challenges all individuals without visible identification in an
appropriate and courteous manner.
f. Assures that all unauthorized or suspicious individuals are
identified. Appropriate follow up measures are implemented and
documentation is completed.
g. Provides directions (personally escort to desired location,
when possible) and answers questions in a courteous and service
h. Assure that satellite building burglar alarm systems are
armed in accordance with established closing schedules.
i. Patrols parking lots during shift change and at other times
in accordance with established guidelines.
- Provides access control.
a. Grants access to locked areas and buildings to authorized
staff in possession of a Hospital identification badge. Restricts
access to those individuals who have no authorized business on
campus in accordance with established policies and procedures.
Responds to all such call in a timely manner.
b. Documents access control activities in conformance with
department policies and procedures.
c. Assures that the access control system operates as designed
and secures areas in accordance with established schedule.
d. Secures designated lobby areas with stanchions upon the
conclusion of visiting hours and reopens in conformance with
e. Able to activate Hospital-lock down upon the order of the
Supervisor or Lead Officer.
f. Assures that all material leaving the Hospital is inspected,
if appropriate, and that only authorized articles are permitted to
- Responds to emergent situations involving escalating and
violent patients, visitors and others.
a. Responds immediately in a safe and appropriate manner.
b. Identifies himself/herself by name and department.
c. Assumes command and control over the scene. Removes potential
weapons and other items from the immediate area.
d. Communicates clearly and succinctly using de-escalation
e. Maintains proficiency in restraining patients by attending
department sponsored training programs.
f. Post incident communicates positively and therapeutically
with patient and family members in a manner consistent with our
mission of a healing, caring and comforting.
g. Performs one-on-one observation with patients or patient
details upon the request of a Supervisor or Lead Officer.
h. Documents occurrences in conformance with applicable
- Responds immediately and appropriately to all emergencies and
a. Responds to a Code Red and fire emergencies and initiates
actions to remove or reduce potential fire hazards. As a first
responder, takes a leadership role during a Code Red. Conducts fire
drills and completes required critiques and reports.
b. Responds to a Code Adam (Infant/Child Abduction) as outlined
in applicable policies and procedures. Familiar with the "typical
abductor" profile and other data provided by the department. Able
to initiate Hospital-wide lock-down.
c. Responds to a Code Disaster Alert , Code Disaster Internal
and Code Disaster External as outlined in applicable policies and
procedures. Able to assume Traffic Control Coordinator role and
prepare the Security & Public Safety office/Administrative Control
Center for the event.
d. Responds to a Code Blue (Bomb Threat) as outlined in
applicable policies and procedures.
e. Responds to a Code Yellow (Chemical Spill) as outlined in
applicable policies and procedures.
f. Responds to a Code Brown (Utility Interruption) as outlined
in applicable policies and procedures. Able to execute department
g. Responds to a Code Silver (Hostage Situation/Person W/ a
Weapon) as outlined in applicable policies and procedures. Able to
initiate Hospital-wide lock-down.
h. Responds to medical emergencies in non-patient care areas as
i. Responds to other emergencies, including panic alarm
activations and building burglar alarms, as trained.
j. Completes incident reports in conformance with department
policies and procedures.
- Performs service related duties.
a. Service is provided in a prompt and courteous manner.
Responds as soon as possible to all calls either assigned by
two-way radio or telephone.
b. Collects, receives, secures and returns patient valuables and
property. Patient property is logged, documented and inventoried
100% of the time.
c. Responds to calls for morgue assistance.
d. Assists nursing staff and others with patient lifts.
e. Delivers food supplies and other material to patient care
areas during the off-hours.
f. Assists with disabled motor vehicles (jump starts, lockouts,
g. Assists Patient Transport staff during peak demand times.
h. Provides courier service during peak demand times and
i. Returns valet cars to patients and visitors during the
j. Assists patients and visitors locate "lost" motor
- Monitors the Hospital parking program.
a. Enforces the Hospital parking program in a fair and equitable
b. Assures that only authorized vehicles are allowed access to
parking areas and documents all violations of parking policy.
c. Responds to parking complains received from neighbors,
abutters, local businesses, patients, visitors and employees. If
possible, takes immediate steps to resolve the complaint.
Communicates the concern to the responsible Operations
d. Patrols Hospital owned and operated parking lots.
e. Answers parking questions in a consistent and accurate
- Technology - Embraces technological solutions to work processes
a. Monitors the access control system. Able to unlock, lock and
reset devices. Capable of initiating Hospital-wide lock-down.
b. Monitors the video surveillance system. Able to select the
desired camera, operate the device and view recorded video
c. Monitors and responds to the activation of the infant
protection system. Able to identify the involved patient, identify
the cause of the alarm, clear the alarm and provide the required
comments relative to the cause of the activation. Updates
identification data throughout the course of the assigned shift and
conducts a minimum of one check-and-balance or audit of the
d. Produces Hospital identification badges. Able to enter
required data, take digital image, store and save image, and then
produce badge. Capable of entering key identification number,
employee number and the associated quality control measures.
e. Reports system malfunctions or maintenance needs to the
responsible Operations Coordinator. Contacts approved vendors for
required repairs and maintenance during the off-hours.
f. Able to access motor vehicle registration data.
- Conducts initial investigations.
a. Responds to the scene of the incident and conducts an initial
investigation. Follows established protocol for scene security,
etc. Requests assistance from Supervisor or Lead Officer, if
b. Receives victim and witness statements. If possible,
photograph the scene and other evidence.
c. Secures potential evidence in conformance with department
policies and procedures.
d. Completes an initial incident report.
e. Forwards the incident report to the responsible Operations
Coordinator for further follow up.
- Completes incident reports and other required
a. Completes all incident reports prior to the end of the
b. Incident reports are objective, accurate, clear,
chronological and concise, quotations are included. All individuals
involved in incidents are identified.
c. The following questions are answered: What, Where, When, How,
d. Completes reports in the IRIMS database.
e. Completes shift and other reports as directed.
- Coordinates the snow removal effort and responds to other
weather related emergencies.
a. Monitors snowfall and contacts approved snow removal
b. Coordinates the snow removal effort, prioritizing specific
entrances and parking lots based upon time of the day, day of the
c. Monitors the services rendered by the vendors.
d. Assists patients, visitors, employees and other with "stuck"
or stranded motor vehicles.
e. Transports employees and other to and from the Hospital, if
service is authorized by department leadership.
f. Shovels and treats sidewalks and roadways, if requested by
g. Responds to other weather related condition or emergencies
that may impact Hospital's ability to meet the patient care needs
of the community.
- Safety Awareness - Fosters a "Culture of Safety" through
personal ownership and commitment to a safe environment.
a. Attends all department sponsored safety training
b. Makes appropriate use of personal protective equipment at all
c. Uses proper body mechanics when performing all aspects of
d. Adheres to respiratory etiquette guidelines.
e. Maintains a neat, organized work environment.
f. Operates department vehicles in a safe manner following the
guidelines established in the fleet safety program.
Minimum Education - Preferred
High school diploma or equivalent preferred.
Minimum Work Experience
Minimum of 6 months healthcare security and public safety
experience required, preferably in an acute care hospital
environment. 3-5 years healthcare security and public safety
experience highly desirable.
Required Licenses / Registrations
MA Drivers (or CDL)
Verification of an acceptable motor vehicle driving record, at
time of hire, with annual verification required thereafter.
Knowledge of community policing, risk analysis and crime
prevention concepts and practices. Strong problem solving, critical
and analytical thinking, good judgment with creative resolutions
for positive outcomes. Ability to deal with and deescalate
anxious/stressed people and manage aggression. Strong interpersonal
and communication skills; positive image, tact and diplomacy
required. Demonstrates results-oriented behavior. Able to
recognize, acknowledge, respect and effectively interact with
people of different ages and cultures; establish positive
relationships; gain trust and respect of others. Work effectively
both independently and in teams. Basic computer skills; use of
access control, database software and communications equipment.
Strong writing skills to provide and maintain documentation to
support data. Aware of and adheres to safety measures for both
patient and staff. Must be able to lift people/equipment, sit, walk
and/or stand for extended periods of time and withstand adverse
11:30pm to 8am, e/o weekend rotating holidays
Responsibilities if Required:
Education if Required:
Valid Driver's License - Various