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Medical/Practice Assistant Neurology S. Weymouth

Company: Brigham & Women's Hospital
Location: Weymouth
Posted on: November 17, 2022

Job Description:

Job Description Answers Incoming Phone Calls: Following Departmental and Practice procedure, answers incoming telephone lines, dispositions and triages calls per Department and Practice standards. Scheduling: Performs scheduling functions to include initial patient appointments and follow-up appointments. Integrates waitlisted patients into the system. Works with multiple disciplines, both internal and external to the Hospital to book ancillary tests for patients. Billing: Performs billing functions to include: working closely with PCP offices and patients, acquires referrals and, as needed, prior authorizations prior to the scheduled visit. Assists with the process of Billing Customer Service and patient triage to appropriate sources for billing issues and ultimate resolution. Performs Co-pay Collection activities to be in line with Hospital standards. Confirms out appointments for billing in a timely and efficient manner. Administration: Keeps inventory of secretarial and practice supplies. Requests supplies of the Ambulatory Practice Manager. Processes, sorts and distributes mail. Communication: Maintains good communication with Patients, Practice Manager, Operations Manager, colleagues, physicians and others. Keeps Practice Manager apprised of ongoing challenges and issues and steps taken towards resolution. Responds to requests for change that will improve practice conditions for physicians, by discussing them with the Practice Manager. Performs daily functions in a manner in which is in line with Departmental and Hospital Customer and Safety Standards. Patient Reception: Checks in patients. Greets and checks in patients for their Neurology appointments. Ensures that the patients have registered with the Hospital. Assists with the process of coordinating patient information in preparation for the appointment. Assists with the process of allocating physician exam rooms. Performs faxing and copying duties as required by the patient, practice or physician. Ensures that all additional forms are completed by the patient prior to their scheduled visit. Checks out patients, providing follow up appointments, scheduling ancillary testing and obtaining prior authorizations where applicable. Acquires all relevant outside clinical data: as requested, prior to the scheduled appointment, ensures receipt of all outside medical records and imaging/other studies Other: Performs other duties and tasks as requested by the Practice Coordinator to ensure efficient overall performance of the Practice(s). Qualifications High School degree and relevant experience required. Associates or Bachelors degree preferred. Previous experience in a customer service role strongly preferred. Previous experience in a large, busy ambulatory practice setting strongly preferred. Familiarity with medical terminology preferred. Previous experience with health insurance preferred. SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: Exceptional interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff, and others. Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues. Ability to effectively handle challenging situations and to balance multiple priorities. Excellent verbal communication skills. Able to communicate effectively in writing. Ability to use personal computers and select software applications. Ability to work successfully as a member of a team EEO Statement BWH is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Partner's Healthcare is acting as an Employment Agency in relation to this vacancy.

Keywords: Brigham & Women's Hospital, Weymouth , Medical/Practice Assistant Neurology S. Weymouth, Other , Weymouth, Massachusetts

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