SUPERVISOR PATIENT TRANSPORT
Company: South Shore Health
Posted on: January 28, 2023
If you are an existing employee of South Shore Health then
please apply through the internal career site.
LOC0001 - 55 Fogg Road55 Fogg RoadWeymouth, MA 02190
SSH Patient Transport
Day (United States of America)
Under the direction of the Manager, responsible for supervising the
Patient Transport Department. Manages the courtesy coach
Essential functions are those tasks, duties and responsibilities
that comprise the means of accomplishing the job's purpose and
objectives. Essential functions are critical or fundamental to the
performance of the job. They are the major functions that the
person in the job is held accountable for. Following are the
essential functions of the job.
* Use this to denote if a function does not provide opportunity to
perform beyond "Meets Expectations"
1. Manages and is responsible for the Patient Transport and
Courtesy Coach Program.
a. Monitors and supervises the activities of staff. Rounds and
conducts "spot checks" of areas of responsibility.
b. As a working supervisor, assists and supports staff. Performs
all duties of a Dispatcher or Patient transporter, when
c. Assures that staffing levels are adequate and sufficient to meet
the needs of the organization. Inputs all schedules and information
into the computer system to have available at all times. Assures
that the oncoming shifts are properly staffed.
d. Monitors the dispatching process to assure acceptable time
frames are being achieved. Institutes appropriate measures to
enhance service when required.
e. Assists the Manager in implementing and monitoring Patient
Transport policies and procedures.
f. Collaborates with other leaders when issues or concerns
g. Acts as a liaison between Patient Transport and Volunteer Escort
Service to expedite patient and visitor traffic flow throughout the
Hospital. Monitors equipment condition and availability for escort
program. Assures equipment is available and in working
h. Supervises the Courtesy Coach Program.
2. Selects, orients/trains, schedule and assigns staff. Monitors
and supervises staff. Manages human resources to assure quality
services and to promote positive employee relations.
a. Collaborates with Human Resources on the recruitment and
selection of qualified employment candidates, following all
policies, guidelines and applicable laws. Recommends hiring,
promotion, demotion and transfer of employees.
b. Staff are oriented and trained thoroughly upon hire including a
review of department manual. Trains new employees in CPR and
recertifies existing employees.
c. Manages performance using coaching, counseling and corrective
action. Maintains effective and appropriate staffing by monitoring
employee turnover, overtime and absenteeism. Follows Human
Resources polices to implement corrective action, when
d. Consistently and fairly implements Human Resources policies.
e. Staffs to budget.
f. Evaluates the performance of staff. Reviews, tracks, compiles
Patient Transport evaluations on a daily basis. Evaluations are
maintained for inclusion in staff performance reviews
g. Develops performance goals/objectives with each staff member to
promote maximum productivity, proficiency and professional growth,
as evidenced by written goals on performance appraisals.
h. Employee performance appraisals are completed thoroughly and on
i. Is recognized as a positive role model.
3. Inspects and maintains equipment for safety in compliance with
established standards and guidelines.
a. Maintains O2 cylinder supply and monitors the equipment for
b. Responsible for all rolling stock inventory and loss
c. Inspects equipment per established schedule and guideline.
Involves staff in the process.
d. Responsible for coordinating preventive maintenance and repair
of equipment, per manufacturer recommendation and established
4. Is responsible for department's operational excellence; assures
department delivers quality services in accordance with applicable
policies, procedures and professional standards.
a. Manages all activities so that quality services are provided in
an efficient and effective manner, as observed by manager.
b. Services provided meet all applicable regulatory
c. Maintains an effective quality improvement program as evidenced
d. Quality improvement program meets JCAHO and other regulatory
agency requirement standards as evidenced by review.
e. Maintains departmental productivity measurements; reports status
f. Directs department activities in a manner consistent with
organization-wide programs and procedures.
g. Establishes department policies and procedures that reflect the
5. Is responsible for the fiscal management of department; assures
proper utilization of organization's financial resources.
a. Develops department budget within designated deadlines according
to all budgetary policies and procedures.
b. Effectively utilized resources within established budget;
notifies manager of all variances anticipated, or occurred, to
maintain department services.
c. Adheres to procedures regarding acquisition of, and payment for,
goods and services, as evidenced by appropriate and timely
processing requisitions and invoices.
d. Recommends way to reduce expenditures and/or enhance revenues
without compromising quality of services.
6. Effectively communicates departmental, organization and industry
information to staff.
a. Attends organization's informational meetings, as evidenced by
b. Gathers, interprets, and delivers information to staff in a
c. Assures staff understands information as evidenced by staff
compliance with, and participation in, hospital programs, seminars,
training and related activities.
d. Communication with staff is effective, resolving conflicts which
may hamper relations and productivity, as observed by manager.
e. Uses hospital communications resources to inform internal and
external audiences of departmental news/achievements/policies.
7. Utilizes Press Ganey information as a method to enhance patient
satisfaction, improve service standards and as a training tool.
a. Communicates Press Ganey information to staff upon receipt.
b. Shares Press Ganey "Hot Comments" with staff.
c. Responds to patient comments and concerns in a timely and
professional manner. Evaluates, tracks and trends feedback to
improve service, processes and systems.
9. Safety Awareness - Fosters a "Culture of Safety" through
personal ownership and commitment to a safe environment.
a. Responsible for the safety of all subordinates and assures that
staff comply with all safety rules and regulation, including those
b. Follows patient identification protocol.
c. Attends all department sponsored safety training programs.
d. Makes appropriate use personal protective equipment.
e. Uses proper body mechanics when performing all aspects of
f. Adheres to respiratory etiquette guidelines.
g. Maintains a neat, organized work environment.
h. Assures that the Courtesy Coach Driver follows established fleet
safety policies and procedures.
10. Attains all agreed to goals and objectives within specified
time frames, as part of the organization's overall mission.
ESSENTIAL FUNCTIONS (Cont.)
I. Technology and Learning
a. Participates in continued learning and possess a willingness and
ability to learn and utilize new technology and procedures that
continue to develop in their role and throughout the
b. Embraces technological advances that allow us to communicate
information effectively and efficiently based on role.
UNIT / DEPARTMENT SPECIFIC JOB FUNCTIONS
Unit Specific functions are those tasks, duties and
responsibilities that are specific to the performance of the job
within a certain unit(s). Following are unit specific functions of
the job, along with the corresponding performance standards.
1. Functions as an Environmental Services and Linen Supervisor as
Non-essential functions are those tasks, duties and
responsibilities that are not critical to the performance of the
job. Following are non-essential functions of the job, along with
the corresponding performance standards.
1. Other duties as required.
2. Responsible for ensuring Hospital and interdepartmental policy
3. Performs work of equal skill and responsibility as directed. May
also perform work of a higher level in preparation for increased
responsibility and may be requested to do work of a lesser
responsibility when the work load so requires.
4. Completes all assignments within the designated time frames as
requested by Manager.
BLS - Basic Life Support. Excellent interpersonal skills and have
basic computer knowledge is highly desired.
FT varied and shifts
Responsibilities if Required:
Education if Required:
Basic Life Support (BLS) Certification - American Heart Association
(AHA) (Including courses offered through SSH), Valid Driver's
License - Various
Keywords: South Shore Health, Weymouth , SUPERVISOR PATIENT TRANSPORT, Other , Weymouth, Massachusetts
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