Veterinary Customer Service Representative
Company: VCA Animal Hospitals
Location: Weymouth
Posted on: March 16, 2023
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Job Description:
Client Service RepresentativeWe are seeking an experienced
Client Service Representative to join our team.At VCA Animal
Hospitals, we take our mission statement - your pet's health is our
top priority and excellent service is our goal - very seriously.
With every opportunity, we aim to exceed each pet owner's
expectations.We're looking for a personable yet highly professional
"service extraordinaire" to join us in delivering our mission to
our clients and their pets.Why We Need YouAs the face of VCA, the
Client Service Representative sets the tone for the practice as we
build and maintain each customer's trust and confidence in our
abilities. The CSR is the pivot around which the hospital operates
and is responsible for:---Customer service functions, including:
greeting visitors, answering telephones, and guiding clients and
their pets to exam rooms.---Scheduling and confirming
appointments.---Placing outbound calls for follow-ups and reaching
out to prospective clients.---Presenting and explaining fees,
including processing payments.---Recommending, selecting, and
obtaining products and services, including
prescriptions.---Answering questions regarding products and
services, including educating clients on general animal husbandry
and non-medical pet care (i.e., heartworm prevention,
housebreaking, and flea & tick control).---Managing medical
records, charts, reports and correspondence.---Hospital maintenance
(including removal of animal waste) and ensuring that facility is
neat and clean at all times-both inside and outside.You will also
be paid for holidays that fall on a scheduled workday, even if you
are home celebrating. Pay commensurate with experience in the range
of $18-$22 per hour.If you are a current associate, you need to
apply through our internal career site. Please log into Workday and
click on the Career worklet on the landing page or search for Find
Jobs.Benefits: We offer competitive compensation along with a
comprehensive benefits package, including medical, dental, vision
and paid vacation/sick days, 401(k), generous employee pet
discounts and more!The information in this position description
indicates the general nature and level of work to be performed. It
is not designed to be interpreted as a comprehensive inventory of
all duties, responsibilities, and qualifications required of
associates assigned to this job. Management reserves the right to
revise the job description or require that other tasks be performed
when the circumstances of the job change (for example, emergencies,
change in personnel, workload, or technical development).We are
proud to be an Equal Opportunity Employer - Veterans / Disabled.
For a complete EEO statement please see our career page at
vcacareers.com.
Keywords: VCA Animal Hospitals, Weymouth , Veterinary Customer Service Representative, Other , Weymouth, Massachusetts
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