PATIENT FAMILY REPRESENTATIVE
Company: South Shore Health
Location: Weymouth
Posted on: September 19, 2024
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Job Description:
If you are an existing employee of South Shore Health then
please apply through the internal career site.
Requisition Number:
R-15912
Facility:
LOC0001 - 55 Fogg Road55 Fogg RoadWeymouth, MA 02190
Department Name:
SHS Patient Access
Status:
Part time
Budgeted Hours:
20
Shift:
Evening (United States of America)
Enhances the South Shore Health experience by professionally
interacting with all patients, visitors, colleagues and vendors who
enter the emergency room lobby and by providing appropriate
screening, information, direction, and hospitality. Provides the
best hospital first impression to all audiences in a way that
builds trust in the care and services we provide.
ESSENTIAL FUNCTIONS
1. Acts as the initial greeter for all
patients/visitors/vendors/colleagues entering the hospital
lobby
Acts as key person responsible for greeting/giving directions to
any person coming into the lobby area in a customer friendly
manner. Presents a professional appearance greeting all patients,
visitors, colleagues & vendors with a positive and courteous
attitude. Assists with patient and family/visitor inquiries and
requests by actively listening and clearly responding. Makes eye
contact when addressing person in front of you. Watch for clues
that people need assistance and ask, May I help you?
2. Coordinate visits between patients and family in Emergency
Room
Call Unit Coordinator to get permission for
3. Ensures all who enter the hospital through the Emergency Room
Lobby adhere to our entrance screening process indicated by
hospital procedure
Communicate and enforce entrance policies which may include
universal masking and hand sanitation. Ask questions regarding
virus symptoms/exposure when required. Keep up-to-date on regularly
adjusting entrance screening process/guidelines.
4. Ensures visitors who enter the hospital through the Emergency
Room Lobby adhere to our patient visitation process indicated by
hospital procedure
Communicate and enforce designated visiting hours and current
guidelines. Call to patient floor/department with questions
regarding visitation. Maintain list of visitor exceptions keep up
to date on regularly adjusting visitation guidelines.
5. Assists to meet basic needs of all patients/visitors including
but not limited to
Ensure patients are sent to correct departments, registration, etc.
Monitors/answers Patient Information phone extension while
protecting patient confidentiality in accordance with HIPAA
policies and guidelines. Involve Security & Public Safety when
needed (Disruptive patient/visitor, vehicle issue, etc.) Works with
and mentors volunteer escorts and provides needed service when
volunteers are not available (wheelchairs, escort, patient
deliveries, etc.) Provide local information, i.e., hotels, bus
schedules, church services, local maps. Utilizes service recovery
concepts and procedures when appropriate.
6. Monitor lobby/waiting areas appearance
Works closely with Environmental Services/Engineering to maintain
lobby & waiting areas in accordance with all infection control
standards. Monitors local-area bathrooms and calls Environmental
Services as necessary. Monitor lobby supplies (masks, hand
sanitizer, gloves, etc.) and alert leadership when inventory is
low.
7. Other duties as required
Performs work of equal skill and responsibility as directed. May be
asked to perform work of higher-level in preparation for increased
responsibility. May be requested to perform work of lesser
responsibility when the workload of the department requires.
Responsible for attendance and punctuality, including the use of
time keeping software before beginning work and at the end of
shift. Participate in working Holiday rotations.
JOB REQUIREMENTS
Minimum Education
Equivalent of four (4) years of high school preferred.
Minimum Work Experience
Minimum of two (2) years relevant experience, preferably in
hospital, healthcare or hospitality industry.
Required Additional Knowledge and Abilities
This is a part time evening position located in the Emergency
department. Hours vary and include e/o weekend as well as a Holiday
Rotation.
Responsibilities if Required:
Education if Required:
License/Registration/Certification Requirements:
Keywords: South Shore Health, Weymouth , PATIENT FAMILY REPRESENTATIVE, Other , Weymouth, Massachusetts
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here to apply!
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