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Emergency services Dispatcher

Company: South Shore Health
Location: Weymouth
Posted on: May 15, 2022

Job Description:

If you are an existing employee of South Shore Health then please apply through the internal career site.

Requisition Number:



LOC0014 - 549 Columbian Street549 Columbian Street
Weymouth, MA 02190

Department Name:

Paramedic Services-Advanced Life Support


Part time

Budgeted Hours:



Day (United States of America)

Receives all emergency services phone calls and directs them appropriately. Receives and assigns ambulance dispatch requests from various South Shore Hospital nursing floors and outpatient satellites to appropriate ambulance service. Ensures efficient response to ambulance requests. Responsible for safe transport of patients to their correct destination, and appropriate documentation of services. Facilitates and coordinates Critical Care Transportation hospital-wide. Receives requests from Area Fire Departments and Local Private Ambulance Services for 911 response. Works collaboratively with Weymouth police to provide 911 services to the town of Weymouth. Maintains accurate records of all Ambulance traffic within the hospital. Utilization of Cisco Technologies telephone console, Avtec radio system. Maximizes utilization of South Shore Hospital Paramedic/Ambulances Services. Familiarity with Massachusetts O.E.M.S. statewide ALS/BLS and ALS inter facility transfer treatment protocols.


1 - Answers the phone with South Shore Hospital greeting and dispatches ambulance services prioritizing needs of the requesting department.

a - Answers the Emergency Department phone line using proper, professional radio etiquette and directs calls appropriately.

b - Dispatches requests for Advanced Life Support/Basic Life Support and immediately dispatches available ALS/BLS units.

2 - Enters and tracks appropriate information in the computer system.

a - Each call is logged on daily log/Autocad system immediately after received from computer.

b - Utilizes GPS system to locate and dispatch closest and most appropriate ambulance.

3 - Receives incoming ambulance requests and prioritizes calls from services/floor and assigns to appropriate ambulance service.

4 - Clarifies instructions and coordinates services with requester.

5 - Ensures all SSH ambulances on duty have appropriate assignments.

6 - Schedules transport of patients in a timely manner.

7 - Notifies departments of patient departure times.

8 - Reports issues, problems, etc., to supervisor/manager as needed.

9 - Assists in obtaining coverage for sick calls in the absence of supervisor/manager.

10 - Attends mandatory in-services as required by South Shore Health & Educational Corporation.

11 - Is courteous and professional at all times.


Minimum Education - Preferred

High school graduate or equivalent preferred

Minimum Work Experience-Preferred

Previous hospital telecommunications experience and Emergency Medical Services experience preferred.

Required additional Knowledge and Abilities

Basic computer literacy-MS Word, Excel, EPIC, and GPS locator software preferred.

Geographical knowledge of surrounding area preferred.

Knowledge of Emergency Medical Dispatch and Ambulance Communications preferred.

Per diem

Responsibilities if Required:

Education if Required:

License/Registration/Certification Requirements:

Keywords: South Shore Health, Weymouth , Emergency services Dispatcher, Professions , Weymouth, Massachusetts

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