Sales Support & Purchasing Specialist

Company: The Norfolk Companies
Location: Braintree
Posted on: May 3, 2024

Job Description:

Description:Norfolk Kitchen & Bath is a leader in kitchen and bath design and our Sales Support team is responsible for the servicing of internal and external customers in regard to general inquiries, order processing and scheduling. You will work with other departments with a common goal to provide the best customer experience. We have a talented team of 30 designers as well as a construction design build group and our projects range from smaller kitchen remodeling to a full remodel. We take pride in being a family owned business and appreciate the work our employees do each day.Why Norfolk?Norfolk prides it self on being big enough to serve you, small enough to know you. Joining Norfolk means you can make a difference and be part of a company that truly values and appreciates its employees, customers and suppliers. We all play a role in our success. We are family-owned and operated company and have been in business since 1934 - 90 years! Our President is 4th generation and being very successful in managing and growing our company. Norfolk offers paid time off, 401k with company match and other benefits.What do we do?Primarily we design beautiful kitchens, bathrooms and living spaces and sell the cabinetry, countertops and accessories for the space. We also have our legacy location in Boston which is where Norfolk Hardware & Home Center is located supporting the local community with their hardware and DIY projects. Our commercial sales division supports the multifamily sector and our manufacturing shop supply these customers with countertop materials.Requirements:Skills you will have:Strong customer service mindset. Always looking to find a path to "yes"Extremely organized and able to identify the priority items when there are many requests at one time and ensure follow up items do not get missedPrior experience working in a shared folder and email environment. We use Microsoft platformAble to communicate clearly when speaking with our employees or customers as well as concise, friendly emailsA time management approach which has proven successful for you to manage a multiple step ordering processWork with AP team and receiving team on any issues with received Kitchen and Bath orders, or credits due from vendors including supplier returnsAble to schedule delivery of product including collection of balance due and communicating to the Designer and delivery team regarding this informationDetailed in your work - ensure customer contact information, delivery information, product pricing is accurateAnswer a variety of questions about our product including pricing, stock availability, product, and company policiesWe'd like to see:2+ years customer service experiencePrevious experience working in a sales/distribution companyKnowledge of kitchen cabinets and related hardware preferredExperience or ability to learn 20/20 software (kitchen designs)Ability/Willingness to build relationship with customers.Positive, upbeat, and professional attitude with customers and co-workersExceptional phone presence and customer servicePhysical RequirementsAble to sit for long periods of timeAble to walk on uneven surfaces (warehouse) as neededAble to work on computer screen and read small printEOEPM19Compensation details: 23-28 Hourly WagePI078c371c8992-25660-34209830

Keywords: The Norfolk Companies, Weymouth , Sales Support & Purchasing Specialist, Professions , Braintree, Massachusetts