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Customer Service Rep

Company: South Shore Staffing
Location: Weymouth
Posted on: May 24, 2023

Job Description:

Temp to Hire, $18+ Hourly DOE, 1-3 Years Customer Support and ERP Experience Required

Reporting directly to the Sales Manager, this position interacts with customers answering inquiries, processing orders, handling basic problems about products and services or order status.


  • Handle email inquiries, reports and customer calls regarding issues related to assigned product lines.
  • Process all incoming orders for product lines to ensure accuracy on products and pricing. Ensures delivery requirements are met, expediting when necessary.
  • Reconsolidate freight to ensure the best methods used in shipping product.
  • Interface with all other departments in handling any and all customer issues including shop orders, invoicing, credit problems, order processing, literature, tracking returns receipt return to repair and re-shipment, quality issues, production/operation status, shipping/routing issues and working with carriers in obtaining proof of delivery and obtaining freight charges for shipping products or arranging for material to be picked up for return to factory.
  • Assist with clerical responsibilities as assigned.
  • Assume other activities and responsibilities as directed.


    • This position requires a level of knowledge that is usually associated with an Associate's Degree.
    • One to three years of experience in a customer support environment.
    • Knowledge of Microsoft Office (Word and Excel).
    • ERP experience required.
    • Must possess strong verbal and written communication skills, along with an excellent telephone manner.

Keywords: South Shore Staffing, Weymouth , Customer Service Rep, Sales , Weymouth, Massachusetts

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