Customer Service Rep
Company: South Shore Staffing
Location: Weymouth
Posted on: May 24, 2023
Job Description:
Temp to Hire, $18+ Hourly DOE, 1-3 Years Customer Support and
ERP Experience Required
SUMMARY OF RESPONSIBILITIES:
Reporting directly to the Sales Manager, this position interacts
with customers answering inquiries, processing orders, handling
basic problems about products and services or order status.
ESSENTIAL RESPONSIBILITIES:
- Handle email inquiries, reports and customer calls regarding
issues related to assigned product lines.
- Process all incoming orders for product lines to ensure
accuracy on products and pricing. Ensures delivery requirements are
met, expediting when necessary.
- Reconsolidate freight to ensure the best methods used in
shipping product.
- Interface with all other departments in handling any and all
customer issues including shop orders, invoicing, credit problems,
order processing, literature, tracking returns receipt return to
repair and re-shipment, quality issues, production/operation
status, shipping/routing issues and working with carriers in
obtaining proof of delivery and obtaining freight charges for
shipping products or arranging for material to be picked up for
return to factory.
- Assist with clerical responsibilities as assigned.
- Assume other activities and responsibilities as directed.
QUALIFICATIONS:
- This position requires a level of knowledge that is usually
associated with an Associate's Degree.
- One to three years of experience in a customer support
environment.
- Knowledge of Microsoft Office (Word and Excel).
- ERP experience required.
- Must possess strong verbal and written communication skills,
along with an excellent telephone manner.
Keywords: South Shore Staffing, Weymouth , Customer Service Rep, Sales , Weymouth, Massachusetts
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