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Customer Service Rep

Company: South Shore Staffing
Location: Weymouth
Posted on: May 24, 2023

Job Description:

Temp to Hire, $18+ Hourly DOE, 1-3 Years Customer Support and ERP Experience Required

SUMMARY OF RESPONSIBILITIES:
Reporting directly to the Sales Manager, this position interacts with customers answering inquiries, processing orders, handling basic problems about products and services or order status.

ESSENTIAL RESPONSIBILITIES:


  • Handle email inquiries, reports and customer calls regarding issues related to assigned product lines.
  • Process all incoming orders for product lines to ensure accuracy on products and pricing. Ensures delivery requirements are met, expediting when necessary.
  • Reconsolidate freight to ensure the best methods used in shipping product.
  • Interface with all other departments in handling any and all customer issues including shop orders, invoicing, credit problems, order processing, literature, tracking returns receipt return to repair and re-shipment, quality issues, production/operation status, shipping/routing issues and working with carriers in obtaining proof of delivery and obtaining freight charges for shipping products or arranging for material to be picked up for return to factory.
  • Assist with clerical responsibilities as assigned.
  • Assume other activities and responsibilities as directed.

    QUALIFICATIONS:


    • This position requires a level of knowledge that is usually associated with an Associate's Degree.
    • One to three years of experience in a customer support environment.
    • Knowledge of Microsoft Office (Word and Excel).
    • ERP experience required.
    • Must possess strong verbal and written communication skills, along with an excellent telephone manner.

Keywords: South Shore Staffing, Weymouth , Customer Service Rep, Sales , Weymouth, Massachusetts

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