Customer Service Rep

Company: South Shore Staffing
Location: Weymouth
Posted on: May 24, 2023

Job Description:

Temp to Hire, $18+ Hourly DOE, 1-3 Years Customer Support and ERP Experience Required

SUMMARY OF RESPONSIBILITIES:
Reporting directly to the Sales Manager, this position interacts with customers answering inquiries, processing orders, handling basic problems about products and services or order status.

ESSENTIAL RESPONSIBILITIES:

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• Handle email inquiries, reports and customer calls regarding issues related to assigned product lines.
  
• Process all incoming orders for product lines to ensure accuracy on products and pricing. Ensures delivery requirements are met, expediting when necessary.
  
• Reconsolidate freight to ensure the best methods used in shipping product.
  
• Interface with all other departments in handling any and all customer issues including shop orders, invoicing, credit problems, order processing, literature, tracking returns receipt return to repair and re-shipment, quality issues, production/operation status, shipping/routing issues and working with carriers in obtaining proof of delivery and obtaining freight charges for shipping products or arranging for material to be picked up for return to factory.
  
• Assist with clerical responsibilities as assigned.
  
• Assume other activities and responsibilities as directed.
  
  QUALIFICATIONS:
  
  
  • 
    
  • This position requires a level of knowledge that is usually associated with an Associate's Degree.
    
  • One to three years of experience in a customer support environment.
    
  • Knowledge of Microsoft Office (Word and Excel).
    
  • ERP experience required.
    
  • Must possess strong verbal and written communication skills, along with an excellent telephone manner.
    
    

Keywords: South Shore Staffing, Weymouth , Customer Service Rep, Sales , Weymouth, Massachusetts